Here is my opinion piece for this week on the lack of customer service in Ethiopia and suggestions for improvement.
Ethiopia is as warmly
hospitable and as friendly as it can be. We go far beyond necessary to treat
and accommodate our guests and visitors in our homes with the utmost respect
and hospitality. Our hospitality, however, is not reflected in our business
dealings and interactions. Too often, our business culture deprives people good
customer services.
Read the full version of my Op-Ed column on Addis Fortune published on Feb 8, 2015. Or simply click the following link. http://addisfortune.net/columns/tenets-of-winning-customers/
Cheers,
Daniel
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